Dear Valued Clients,
We want to let you know about a service disruption that affected your website and online platform today. We sincerely apologize for any inconvenience this caused you and your visitors.
What Happened
Today, November 18, 2025, our hosting provider Cloudflare experienced a major global outage. This affected millions of websites and services worldwide that rely on Cloudflare's DNS and network services – including your site hosted with Sfida.PRO.
The outage lasted approximately 3 hours:
- Start Time: 12:30 PM CET (1:30 PM Tirana Time / 6:30 AM Texas Time)
- End Time: 3:30 PM CET (4:30 PM Tirana Time / 9:30 AM Texas Time)
During this period, your website and all platforms we manage through Cloudflare's DNS infrastructure were not accessible to visitors.
Understanding Cloudflare: Why We Trust It
You might be wondering: what is Cloudflare, and why do we use it?
Cloudflare is one of the world's largest and most trusted internet infrastructure companies. Think of it as the "traffic controller" for websites and online services around the globe. Here's what Cloudflare does for your site:
- DNS Management: Routes visitors to your website quickly and reliably, no matter where they are in the world
- Security: Protects your site from attacks and malicious traffic
- Performance: Makes your website faster by storing copies of your content in data centers around the world
- Reliability: Ensures your site stays online and performs well
We chose Cloudflare because it powers millions of websites globally – from small businesses to Fortune 500 companies. It has an excellent track record for uptime and reliability. For many years, Cloudflare has managed the DNS and security for your platforms without major issues.
Why This Matters to You
This was a rare, unexpected event – what we call a "force majeure" situation. Even the most trusted and reliable service providers occasionally experience unexpected outages. This one affected not just Sfida.PRO clients, but millions of websites worldwide that depend on Cloudflare. It was completely beyond our control.
The Good News
No data was lost. Your website, databases, content, and all your online platforms are completely safe and working normally now. Everything has been restored with no damage or missing information.
What We're Doing
- We're monitoring Cloudflare's status updates continuously to ensure full stability
- All our systems are working as normal
- We're reviewing what happened to understand how we can help protect you in the future
- We're grateful that so many of you reached out and understood the situation so quickly
Need Help?
If you experienced any issues with your website or platforms today, or if you have any questions or concerns, please reach out to us right away. Our team is here to help and can resolve any problems you may have encountered.
Contact us:
- Email: [email protected]
- Support Portal: https://support.sfida.pro
We appreciate your understanding and patience during this unexpected outage. Thank you for being such great partners with Sfida.PRO.
Best regards,
The Sfida.PRO Team
About Cloudflare's Outage:
You can read more about today's global outage on Cloudflare's status page: https://www.cloudflarestatus.com/
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