Terms of Service

Last updated: June 2026 · Version 1.1 (dual-entity)

Sfida.PRO is operated by two contracting entities: Sfida Pro LLC (a Wyoming, USA limited liability company) and Elvis Plaku, sole proprietorship / person fizik (registered in Albania). The entity you contract with depends on your location and is identified on your Order Confirmation and invoice (see Section 1).

Foreword

These Terms of Service (“Terms”) govern your use of the services offered under the Sfida.PRO brand (“Sfida.PRO”, “we”, “us”, or “our”) through sfida.pro and any associated subdomains.

Who you are contracting with. Sfida.PRO operates through two legal entities, and the one you contract with depends on where you are based:

• Clients in Albania contract with Elvis Plaku, sole proprietorship (person fizik), registered in Albania, NIPT L819040428I (Rr. Sulejman Pasha, Pall. 104, Apt. 14, Tirana, Albania). Albanian clients are invoiced from Albania and receive a fiscalized (tatimore) invoice as required by Albanian law.
• Clients outside Albania (EU, USA, and the rest of the world) contract with Sfida Pro LLC, a limited liability company registered in Wyoming, USA.

The contracting entity, its registration details, and the applicable invoicing currency are stated on your Order Confirmation and on every invoice.

How to reach us. For support and general enquiries, email [email protected]. Our services are provided remotely; we do not maintain a public walk-in office.

Plain-language intent. We have written these Terms to be as plain and readable as possible. If anything is unclear, please ask us before purchasing.

1. Parties

1.1 We / Us / Our refers to the Sfida.PRO contracting entity identified on your Order Confirmation and invoice — either Sfida Pro LLC (Wyoming, USA) for clients outside Albania, or Elvis Plaku, sole proprietorship (person fizik) (Albania) for clients in Albania. “Sfida.PRO” refers to the brand under which both entities operate. The two entities are under common ownership and operate to the same standards.

1.2 You / Your / Client refers to the individual or legal entity who places an order, accesses our services, or otherwise agrees to these Terms.

1.3 Agreement refers collectively to these Terms of Service, any Order Confirmation, and any service-specific addenda or Statements of Work signed by both parties.

1.4 By placing an order, clicking “I Agree”, or using our services, you confirm that you have read, understood, and agreed to these Terms. If you are agreeing on behalf of a company or organization, you warrant that you have authority to bind that entity.

2. Definitions

The following definitions apply throughout this Agreement:

• “Account” — the client account created on our platform to access and manage services.
• “Acceptable Use Policy” / “AUP” — the policy appended to these Terms governing permitted and prohibited uses of our services.
• “Billing Cycle” — the recurring period (monthly, quarterly, or annual) for which services are invoiced.
• “Content” — any data, files, code, text, media, or other material you upload, store, transmit, or process through our services.
• “Fees” — the charges payable for the services as set out in your Order Confirmation or our published pricing.
• “Order Confirmation” — our written or electronic confirmation of your service order, specifying the services, pricing, and duration.
• “Personal Data” — has the meaning given under applicable data protection law, including the GDPR where applicable.
• “Services” — the web design, development, hosting, SEO, maintenance, automation, email hosting, cloud storage, or other services we provide.
• “SLA” — a Service Level Agreement specifying uptime targets and support response times.
• “Upstream Provider” — third-party infrastructure providers on whom we rely to deliver our services (e.g. Hetzner, Cloudflare, Amazon SES).

References to “including” are not limiting. Headings are for convenience only.

3. Our Agreement

3.1 These Terms, together with your Order Confirmation and any applicable addenda, form the entire agreement between the parties relating to the services.

3.2 In the event of a conflict between documents, the order of precedence is: (a) any signed Statement of Work or addendum; (b) the Order Confirmation; (c) these Terms; (d) any published documentation on our website.

3.3 No representation, promise, or warranty not contained in this Agreement is binding unless confirmed in writing by an authorized representative of the contracting Sfida.PRO entity.

4. How to Place an Order

4.1 You may place an order by submitting a request or inquiry form on sfida.pro, by direct email agreement, or through a signed Statement of Work. Our website displays our prices but does not operate a self-service checkout: every order is reviewed and confirmed by us before an agreement is formed.

4.2 An agreement is formed when we issue an Order Confirmation or when we begin providing the services — whichever occurs first.

4.3 We reserve the right to decline any order at our sole discretion, including if we believe the intended use would violate this Agreement, our AUP, or applicable law.

4.4 Custom project engagements (website builds, SEO campaigns, automation projects) may be governed by a separate Statement of Work that supplements these Terms. Where such a document exists, both apply.

5. Duration and Renewal

5.1 Monthly services commence on the date of your Order Confirmation and continue on a rolling monthly basis unless terminated in accordance with Section 19.

5.2 Annual services commence on the date of your Order Confirmation and run for twelve (12) consecutive months, renewing automatically for successive annual periods unless either party gives written notice of non-renewal at least thirty (30) days before the renewal date.

5.3 For project-based engagements, duration is as specified in the Statement of Work. Upon project completion, any ongoing maintenance or hosting services convert to the applicable recurring plan.

5.4 We will make reasonable efforts to remind you of upcoming annual renewals at least fourteen (14) days in advance.

6. Service Access and Operation

6.1 We grant you a non-exclusive, non-transferable right to access and use the services during the term of this Agreement, solely for your lawful business purposes.

6.2 You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at [email protected] if you suspect unauthorized access to your account.

6.3 We may carry out scheduled or emergency maintenance that temporarily affects service availability. We will use reasonable efforts to provide advance notice of scheduled maintenance and to minimize disruption.

6.4 We reserve the right to modify, update, or improve the technical components of our services at any time. Where a change materially reduces functionality, we will provide at least thirty (30) days’ written notice.

6.5 You may not resell, sublicense, or transfer the services to any third party without our prior written consent.

7. Technical Support

7.1 We provide technical support for services covered under your plan via email at [email protected].

7.2 Support coverage hours and response-time targets vary by service plan as follows:

Plan tier	Support hours	Initial response target
Basic Hosting	Business hours (Mon–Fri)	48 business hours
Managed WordPress	Business hours (Mon–Fri)	24–48 business hours
Care Package (Standard)	Business hours (Mon–Fri)	24 business hours
Care Package (Priority)	Business hours (Mon–Fri)	24 business hours

7.3 We distinguish between faults caused by our infrastructure (“our fault”) and faults caused by third-party software, your Content, or actions outside our control (“not our fault”). We will use reasonable efforts to assist with both, but contractual SLA obligations apply only to faults within our control.

7.4 We are not responsible for resolving faults arising from: (a) unauthorized modifications you or a third party make to the services; (b) incompatible software or hardware you introduce; (c) your failure to follow our reasonable instructions; or (d) events covered under Section 21 (Force Majeure).

8. Service Location and Data

8.1 Our primary hosting infrastructure is located in EU data centers (Hetzner, Germany and Finland) and US data centers.

8.2 Where you require data to be stored in a specific geographic region, you must notify us at the time of order. We will confirm whether that requirement can be accommodated.

8.3 GDPR / EEA clients. If you are based in the European Economic Area or your users are EEA residents, additional obligations apply under the GDPR (EU 2016/679). We process personal data on your behalf as a data processor; you act as the data controller. A Data Processing Agreement (DPA) is available on request and applies to all such processing.

8.4 Where Sfida Pro LLC (Wyoming, USA) is the contracting or data-processing entity and EU-to-US data-transfer mechanisms are required under the GDPR, we rely on the applicable safeguards (such as Standard Contractual Clauses). For Albanian clients contracting with the Albanian entity, personal data is processed within Albania / the EEA where practicable.

9. Backups

9.1 Where backup services are included in or purchased as part of your plan, we take automated backups with the frequency specified in your plan:

• Basic Hosting: weekly backups retained for 7 days.
• Managed WordPress / Care Packages: daily backups retained for 30 days.
• Incremental Backup add-on (Sfida.PRO Backup): real-time incremental backups retained per the add-on specification.

9.2 Backups are a safety net, not a substitute for your own data management. We strongly recommend you maintain your own independent backups.

9.3 Backup restoration is available on request. For plans that include restorations, we carry out one restoration per calendar month at no charge; additional restorations may be charged at our then-current rates.

9.4 We do not guarantee that backups will be available in every circumstance, and we will not be liable for loss of data except where it results directly from our gross negligence or willful misconduct.

10. Your Obligations

10.1 You agree to: (a) provide accurate, complete information and keep it up to date; (b) use the services only in accordance with this Agreement, our AUP, and all applicable laws; (c) pay all Fees when due; (d) obtain all necessary licenses and consents for any Content you upload or distribute; (e) cooperate reasonably when we need information or access to resolve faults or carry out maintenance; (f) keep your account credentials secure; and (g) notify us promptly of any change in your legal entity, billing address, or contact details.

10.2 You warrant that you are at least 18 (or the age of legal majority in your jurisdiction) and have legal capacity to enter into this Agreement.

10.3 You are solely responsible for all Content stored, transmitted, or published through your account. We do not pre-screen Content but reserve the right to remove Content that violates this Agreement or our AUP.

11. Third-Party Services

11.1 Payment processors. Card payments are processed by Stripe; bank transfers may be made via Wise or standard banking channels. We do not store full payment card details.

11.2 Upstream infrastructure. We rely on upstream providers (including Hetzner), Cloudflare for DNS and CDN, and Amazon SES for email delivery. While we select reputable providers, we cannot guarantee their uninterrupted operation and are not liable for disruptions they cause, subject to any applicable SLA.

11.3 Third-party software. Our services may involve or integrate with third-party software (e.g. WordPress, WooCommerce, FluentCRM, Moodle). We are not responsible for bugs, security vulnerabilities, or license changes introduced by third-party vendors.

11.4 Your integrations. If you connect third-party services to your account, you are responsible for ensuring those integrations comply with all applicable terms and laws.

11.5 Links from our website or services to third-party sites do not constitute an endorsement.

12. Trial Periods

12.1 Where we offer a free trial or pilot, we will specify its duration and conditions in writing at the time it is initiated.

12.2 During a trial, all provisions of this Agreement apply except those relating to payment.

12.3 At the end of a trial, the service converts to a paid plan and we issue the first invoice, unless you notify us in writing at least two (2) business days before expiry that you do not wish to continue. Because we do not operate a self-service checkout, conversion results in an invoice payable under Section 13 rather than an automatic charge, unless you have a recurring payment mandate on file.

13. Pricing, Payments and Invoicing

13.1 Fees and currency

Services are priced in EUR on our website. Your invoice currency depends on the contracting entity: Sfida Pro LLC invoices in EUR or USD; the Albanian entity invoices Albanian clients in ALL (Lek) or EUR. The applicable currency is stated on your Order Confirmation and invoice.

13.2 Invoicing

We issue invoices electronically. Recurring services are invoiced at the start of each Billing Cycle; project-based work follows the milestone schedule in the Statement of Work. Clients outside Albania are invoiced by Sfida Pro LLC; clients in Albania are invoiced by the Albanian entity and receive a fiscalized (tatimore) invoice through certified Albanian fiscalization software.

13.3 Payment methods

Payment may be made via Stripe (card) or bank transfer (including Wise), as stated on your invoice. Where you have set up a recurring payment mandate for a recurring service, that method is charged automatically at the start of each Billing Cycle; otherwise recurring services are invoiced each cycle and payable by the due date.

13.4 Late payment

If payment is not received within ten (10) days of the due date, we may: (a) send a reminder; (b) suspend the services; (c) after thirty (30) days of non-payment, terminate the services and commence debt-recovery. We reserve the right to charge interest on overdue amounts at 1.5% per month or the maximum permitted by law, if lower.

13.5 Disputed invoices

If you believe an invoice is incorrect, notify us in writing within fourteen (14) days of the invoice date, specifying the disputed amount and reasons. Undisputed amounts remain due on the original terms.

13.6 Taxes

Unless otherwise stated, our Fees do not include taxes (including VAT/TVSH). Where applicable, taxes are added at the prevailing rate. Albanian clients: invoices issued by the Albanian entity are subject to Albanian VAT (TVSH) and fiscalization rules where applicable. You are responsible for any taxes applicable to your purchase in your own jurisdiction.

13.7 Price changes & grandfathering

We may change our published pricing at any time for new customers. For existing clients, we give at least thirty (30) days’ written notice before any increase takes effect. Where an existing client is on a grandfathered rate confirmed in writing at the time of their original order, we honor that rate until the end of the then-current annual term or a material change in scope, whichever is earlier.

13.8 Refunds

Fees paid for services already rendered are non-refundable except as required by law. For annual plans, if you cancel within fourteen (14) days of the start of a new annual term and have not used the services during that period, we will consider refund requests on a case-by-case basis. Statutory cooling-off rights, where they apply, are unaffected.

14. Limits on Liability

14.1 We do not exclude or limit our liability where it would be unlawful to do so (e.g. for death or personal injury caused by our negligence, or for fraud).

14.2 Subject to 14.1, our total aggregate liability under or in connection with this Agreement — whether in contract, tort (including negligence), or otherwise — shall not exceed the total Fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

14.3 We shall not be liable for any loss of profits, revenue, business, anticipated savings, goodwill, data (beyond what is described in Section 9), or any indirect or consequential losses — even if we were advised of the possibility.

14.4 We do not warrant that the services will be error-free, uninterrupted, or fit for any particular purpose beyond what is expressly stated in this Agreement or your Order Confirmation.

15. Indemnities

15.1 You agree to indemnify, defend, and hold harmless the contracting Sfida.PRO entity and its owners, officers, employees, agents, and contractors from any claims, damages, losses, and costs (including reasonable legal fees) arising from: (a) your Content, including any claim that it infringes a third party’s rights or violates applicable law; (b) your use of the services in breach of this Agreement or our AUP; (c) your breach of any warranty or obligation; or (d) any third-party claim arising from your products or services.

15.2 We will notify you promptly of any claim to which this indemnity applies, and you shall not settle any claim in a manner that imposes obligations on us without our prior written consent.

16. Publicity

16.1 With your prior written consent, we may list your name and/or logo as a client on our website, portfolio, and marketing materials.

16.2 We may describe the general nature of services provided to you in case studies or proposals, without disclosing confidential information.

16.3 You may indicate that your website or digital infrastructure was designed or managed by Sfida.PRO, in accordance with any brand guidelines we provide.

17. Varying This Agreement

17.1 We may update these Terms at any time. Where a change is material, we will give you at least thirty (30) days’ written notice (by email) before it takes effect.

17.2 For non-material changes (clarifications, formatting, contact-detail corrections), we may update the Terms without individual notice. The “Last updated” date always reflects the most recent version.

17.3 If you do not agree with a proposed change, you may terminate the services under Section 19 before it takes effect. Continued use after the effective date constitutes acceptance.

18. Confidentiality

18.1 Each party agrees to keep the other’s Confidential Information strictly confidential and not to disclose it without prior written consent, except: (a) to employees or contractors who need it and who are bound by equivalent obligations; or (b) as required by law or court order.

18.2 “Confidential Information” means any non-public information designated as confidential or that a reasonable person would treat as confidential, including pricing, business strategies, client data, technical systems, and project details.

18.3 Confidentiality obligations survive termination for three (3) years, except for trade secrets, which remain protected indefinitely.

18.4 We will not disclose client data or project details to other clients or third parties. See also our Privacy Policy.

19. Termination

19.1 Termination by you

You may terminate any recurring service by giving us at least thirty (30) days’ written notice via email to [email protected]. For annual plans, termination takes effect at the end of the then-current annual term unless we agree otherwise in writing.

19.2 Termination by us — with notice

We may terminate any service by giving you at least thirty (30) days’ written notice. In such cases, we will refund any prepaid Fees for the unused portion of the service period.

19.3 Termination by us — immediate

We may terminate or suspend services immediately and without prior notice if: (a) you materially breach this Agreement or our AUP and fail to remedy it within seven (7) days of our written notice; (b) you become insolvent or enter an equivalent proceeding; (c) you use the services for illegal activity (including spamming, hosting malware, fraud, or copyright infringement); or (d) continued provision creates a risk to our infrastructure, other clients, or third parties.

19.4 Effect of termination

On termination: (a) all licenses granted terminate immediately; (b) all outstanding Fees become immediately due; (c) we retain your data for thirty (30) days after the effective termination date, during which you may request an export of your Content, after which we securely delete it unless a longer retention period is required by law; (d) neither party is relieved of obligations accrued before termination.

19.5 Survival

Sections 13 (accrued amounts), 14, 15, 18, 20, and 23 survive termination of this Agreement.

20. Dispute Resolution

20.1 Good-faith negotiation. Before any formal proceeding, the parties agree to attempt to resolve any dispute by good-faith negotiation. The party with a grievance shall notify the other in writing and the parties shall have thirty (30) days to resolve the matter.

20.2 Escalation. If unresolved within the negotiation period, the parties may escalate to mediation by a mutually agreed mediator before commencing litigation.

20.3 Governing law and jurisdiction. Because Sfida.PRO contracts through two entities, the governing law and jurisdiction follow the contracting entity identified on your Order Confirmation and invoice:

• Albanian entity (Elvis Plaku, sole proprietorship) — for clients in Albania: this Agreement is governed by the laws of the Republic of Albania, and the parties submit to the jurisdiction of the competent courts of Tirana, Albania.
• Sfida Pro LLC — for clients outside Albania: this Agreement is governed by the laws of the State of Wyoming, USA, and the parties submit to the jurisdiction of the courts located in Wyoming, USA.

In each case this is subject to the mandatory provisions of any consumer-protection or other law that cannot be excluded by agreement — in particular, mandatory protections available to EU-resident consumers, which apply regardless of the governing-law clause.

20.4 Nothing in this section prevents either party from seeking emergency injunctive relief in any competent court.

21. Force Majeure

21.1 Neither party shall be in breach of this Agreement, nor liable for any failure or delay in performance, to the extent it arises from causes beyond that party’s reasonable control, including acts of God, war, terrorism, pandemic, civil unrest, government actions, internet or telecommunications failures, natural disasters, fire, or the failure of upstream providers.

21.2 The affected party shall notify the other promptly and take reasonable steps to mitigate the effects.

21.3 If a force majeure event continues for more than sixty (60) days, either party may terminate the affected services on written notice without liability, save for payment of Fees for services already rendered.

22. Notices

22.1 Notices shall be in writing and delivered by email to [email protected] (for notices to us) or to the email address registered on your account (for notices to you).

22.2 Email notices are deemed received on the next business day after sending, provided no delivery-failure notification is received.

22.3 We may also provide notices by posting a message in your account dashboard or on our website for changes that affect all clients.

23. Miscellaneous

23.1 Entire agreement. This Agreement constitutes the entire agreement between the parties relating to the services and supersedes all prior agreements and understandings on the same subject.

23.2 Severability. If any provision is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.

23.3 No waiver. Failure or delay in exercising any right shall not constitute a waiver of that right.

23.4 Assignment. You may not assign your rights or obligations without our prior written consent. We may assign this Agreement to a successor entity in connection with a merger, acquisition, or sale of substantially all of our assets, with written notice to you.

23.5 Relationship of parties. The parties are independent contractors. Nothing in this Agreement creates a partnership, agency, joint venture, or employment relationship.

23.6 Language. This Agreement is written in English. An Albanian-language version may be provided to Albanian clients for convenience.

23.7 Electronic signatures. The parties agree that electronic signatures (including acceptance via a website checkbox or email) are valid and binding.

Appendix A — Acceptable Use Policy (AUP)

This Acceptable Use Policy (“AUP”) forms part of and is incorporated into the Sfida.PRO Terms of Service. By using our services, you agree to this AUP.

A1. Prohibited content and activities

You may not use our services to:

• Distribute malicious content — upload, transmit, or store viruses, malware, ransomware, spyware, trojans, phishing pages, or any other harmful code.
• Send spam — send bulk unsolicited email, use our infrastructure for mass mailings in violation of anti-spam law (CAN-SPAM, CASL, the EU ePrivacy Directive), or operate botnets.
• Infringe intellectual property — publish or distribute content that infringes the copyright, trademark, patent, trade secret, or other rights of any third party.
• Conduct illegal activity — use the services for fraud, money laundering, data theft, unauthorized computer access, or any other unlawful purpose.
• Publish hate speech or harassment — distribute content that promotes hatred, violence, or discrimination, or use our services to harass, threaten, or intimidate.
• Host child-exploitation material — we report all such activity to law enforcement without exception.
• Violate privacy — collect or use personal data without an appropriate legal basis or in violation of applicable privacy laws, including the GDPR.
• Abuse resources — use excessive server resources that materially degrade service for other clients, or conduct denial-of-service attacks, port scanning, or unauthorized penetration testing.
• Mine cryptocurrency on our infrastructure without our prior written consent.
• Operate open proxies, Tor exit nodes, or unauthorized VPN services that obscure the origin of traffic.

A2. Enforcement

If we determine that your Content or activities violate this AUP, we may: (a) remove or disable the offending Content immediately, without prior notice in urgent cases; (b) suspend your account pending investigation; (c) terminate your account under Section 19.3; and (d) report illegal activity to law enforcement.

A3. Reporting violations

If you become aware of Content hosted on our infrastructure that violates this AUP, report it to [email protected] with as much detail as possible. We investigate all reports promptly.

Contact

For any question about these Terms, contact us at [email protected] or via our contact page.